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Do you provide rush services for urgent orders?Placeholder
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What are your payment terms and accepted payment methods?Placeholder
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Do you accept custom projects, or do you only offer ready-made products?We offer both custom project services and ready-made products. To find our custom services, please look at the top section of the home page or under the "Services" tab found in the site header. Custom services require submitting a quote request form, which you can find at the top section of the home page, the top right of the header, footer of the page, and under each of the service descriptions on the "Services" page. To find our ready-made products, please look at the top section of the home page labelled "Products" or under the "Products" tab found in the site header.
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Can I provide my own materials for fabrication?Placeholder
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What types of metals do you work with?Placeholder
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Do you have a minimum order quantity for custom work?Placeholder
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Do you offer design assistance or file preparation help?Placeholder
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Can you create threads or tapped holes in machined parts?Yes, we offer both services for machined parts.
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Do you offer shipping or local pickup for finished products?Placeholder
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What file formats do you accept for laser cutting, milling, or metal printing?Accepted file formats are: .sldprt, .sldasm, .slddrw, .step, .dxf, .pdf, .jpeg
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What are your turnaround times for different services?It varies from service to service and on demand we receive. For example, with a simple laser cutting request, if a work order is submitted before 3pm CST, we may offer same-day sending. A full sheet fabrication order, however may take up to 7 business days if the requested metal is not in stock. Whatever the case, we pride ourselves on transparency and communication with our dear clients, so we highly encourage you to give us a quick call and we'll do our best to make it work the best for all parties.
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Can you bend or form sheet metal after cutting?Yes, that'd fall under "Sheet Metal Fabrication" which includes laser cutting, bending, and welding if required.
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What is the maximum thickness of metal you can cut?Placeholder
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Do you offer edge finishing after laser cutting?Yes, we offer edge finishing services such as deburring on all laser cut services.
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What are the tolerances for laser cutting and bending?Laser cut metal parts follow a tight tolerance of ±0.005in. Bends follow a tight tolerance of ±1* (Degree).
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Can you cut non-metal materials, such as plastics or wood?No, at the moment, we are limited to just laser cutting metals. However, we are always looking to expand our capabilities, so be on the look-out as they are added!
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What are the advantages of laser welding compared to traditional welding?Placeholder
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Do you offer spot welding or seam welding for high-precision applications?Placeholder
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Can you weld pre-existing metal parts that need repair?Placeholder
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Do you provide structural welding for heavy-duty projects?Placeholder
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Can you weld aluminum, stainless steel, or other specific metals?Placeholder
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What are the size limitations for your milling projects?Placeholder
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Do you offer prototype machining for small-scale production?Placeholder
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What materials can you machine using your 3-axis milling services?Placeholder
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What are the milling process tolerances?Placeholder
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Is the print durable and resistant to weather, heat, or chemicals?Placeholder
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Can you print on curved or irregularly shaped metal surfaces?Placeholder
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Do you offer custom artwork or logo printing on metal products?Placeholder
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What types of designs can be printed on metal?Placeholder
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What colors and finishes are available for metal printing?Placeholder
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What is laser cleaning, and how does it compare to traditional cleaning methods?Laser cleaning is a non-contact, eco-friendly method of removing rust, paint, oxidation, and contaminants from metal surfaces using high-intensity laser beams. Unlike traditional methods such as sandblasting, chemical cleaning, or abrasive scrubbing, laser cleaning is precise, minimizes material loss, and does not generate hazardous waste. It is ideal for delicate or high-precision applications, offering a cleaner, safer, and more cost-effective alternative to conventional cleaning techniques.
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Do you offer deburring for parts after fabrication?Yes, we offer deburring for all parts.
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Do you offer polishing, powder coating, or anodizing for a finished look?We currently only offer polishing and deburring as finishes. However, we are always looking to expand our capabilities, so be on the look-out for new additions!
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Does laser cleaning only work on specific types of metal?Laser cleaning can remove oxidation and contaminants from a wide range of metals, including steel, aluminum, copper, brass, and more. The effectiveness depends on factors such as the metal's reflectivity and the type of contamination.
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Can laser cleaning remove rust, paint, or coatings from metal?Yes, laser cleaning is highly effective at removing rust, paint, and coatings from metal surfaces. The laser energy breaks the bond between the contaminants and the metal, vaporizing or lifting them away without damaging the underlying material. This makes it an ideal solution for precision cleaning, restoration, and surface preparation without the need for chemicals or abrasives.
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Are your ready-made products available for immediate purchase and shipping?Placeholder
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Can I see sample products before placing a large order?Placeholder
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Can I customize a ready-made product with my own design or logo?Placeholder
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What types of ready-made products do you sell?We offer a variety of ready-made products. The full list can be found on the "Products" page found in the website header, also linked in the top section of the "Home" page.
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Do you offer bulk discounts for businesses ordering multiple units?Placeholder
FAQ's
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